FREE DELIVERY on orders over $150 Australia-wide

Shipping, Returns & Warranty

Everything you need to know about delivery, returns, and product protection

Shipping Returns Warranty

Shipping Policy

Fast, reliable delivery across Australia

1-2 Days

Order Processing

We pack and prepare your order from our Oatley, NSW warehouse

2-7 Days

Delivery

Shipping time depends on your location within Australia

Shipped From

Oatley, NSW, Australia

Processing Time

1-2 business days

Delivery Time

2-7 business days

Free Shipping

On orders over $150

Important Shipping Information

  • Shipping costs are calculated and shown at checkout based on your location and order weight
  • We use trusted Australian courier services for all deliveries
  • We are not responsible for courier delays outside our control
  • You will receive tracking information once your order ships

Returns & Refunds Policy

Your rights and our commitment to satisfaction

Always Accepted

  • Faulty or defective products
  • Not as described
  • Unsafe or not fit for purpose
  • Damaged in transit
  • Wrong item sent
ACL Protected

Change of Mind

  • Not guaranteed
  • May be accepted within 14 days
  • Item must be unused
  • Original condition required
  • Return shipping paid by buyer
Conditions Apply

How to Return an Item

1

Contact Us

Email support@lhikotech.com.au with your order number and reason for return

2

Get Approval

We'll review your request and provide return instructions

3

Ship Item

Pack securely and send to our return address

4

Refund

Refund processed within 5-7 business days of receipt

Product Condition: Used and refurbished items may show minor cosmetic wear (scratches, scuffs, or discoloration), which does not constitute a fault. All known faults are disclosed in the product listing.

Warranty Information

Understanding your coverage and protection

Manufacturer's Warranty

Unless stated otherwise, products do not include a manufacturer's warranty.

This is standard for used/refurbished equipment

Seller Warranty

Used and refurbished items may include a limited seller warranty only if explicitly stated on the product page.

Check individual product listings

ACL Guarantee

Australian Consumer Law guarantees apply regardless of any warranty period.

Your rights are always protected

Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure
Compensation for any other reasonably foreseeable loss or damage

Warranty Questions?

We're here to help with any warranty or product quality concerns.

Email Support 0452 177 371
Australia Wide Shipping from NSW
7-Day Returns ACL Protected
Quality Tested All Products
Local Support Here to Help